THE ONE SKILL THAT EVERYONE SHOULD DEVELOP
A one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.
Designed and delivered by certified trainers, this WorldHost® Training Services workshop was created in 1985 to prepare BC’s tourism workforce to host the world at Vancouver’s Expo ’86.
The objectives of the Fundamentals Workshop are to:
• Provide participants with an understanding of the importance of excellent customer service skills
• Help participants communicate with customers more effectively and efficiently
• Help participants demonstrate their attentiveness to customer needs
• Provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and the province
Participants will learn the five key commitments that help BC’s tourism workforce
go that “extra mile”:
Empathize with others
Excel at your job
Dynamic, interactive and engaging, WorldHost Training Services workshops build on 30 years
of expertise to deliver informative, cost-effective customer service training that positions
organizations for success.