Worldhost Training - Fundamentals

THE ONE SKILL THAT EVERYONE SHOULD DEVELOP

A one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

Designed and delivered by certified trainers, this WorldHost® Training Services workshop was created in 1985 to prepare BC’s tourism workforce to host the world at Vancouver’s Expo ’86.

The objectives of the Fundamentals Workshop are to:

• Provide participants with an understanding of the importance of excellent customer service skills
• Help participants communicate with customers more effectively and efficiently
• Help participants demonstrate their attentiveness to customer needs
• Provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and the province

Participants will learn the five key commitments that help BC’s tourism workforce
go that “extra mile”:

Give fully
Respect everyone
Empathize with others
Excel at your job
Teamwork works

Dynamic, interactive and engaging, WorldHost Training Services workshops build on 30 years
of expertise to deliver informative, cost-effective customer service training that positions
organizations for success.